Field Service Technician

If you like working with your hands, solving real problems, and helping people face-to-face, the Field Service Technician path might be just right for you. Field techs are the boots on the ground—installing, fixing, and maintaining everything from routers to servers, often right at the customer’s site.

This program gives you the skills to work confidently in the field and build a career in areas like telecom, IT hardware, or even industrial systems. Whether you're setting up a new system or troubleshooting on the fly, you'll be the person people count on to get things working.

Here’s what you’ll gain:

• Hands-on training to install, repair, and maintain hardware and network equipment
   
• Real-world skills to work in homes, offices, or industrial sites
   
• Strong communication and customer service techniques for on-site support
   
• Exposure to specialized areas like telecom systems, IT infrastructure, or industrial hardware
   
• A direct path to roles in technical support, equipment maintenance, or network services
   
• A solid foundation to grow into higher-level tech roles, including network engineering or system administration

Acquire the knowledge and skills needed to earn your ITF+ (V5) certification with CertMaster Learn. Designed for comprehensive learning from scratch, this interactive, self-paced course helps you study toward your certification exam and build a strong foundation in IT concepts.

• Comprehensive preparation: Dive into all ITF+ exam objectives with detailed lessons.

• Interactive content: Strengthen your knowledge with engaging videos and performance-based questions.

• Tailored study plan: Follow a personalized learning path based on your preferred end date.

• Insightful analytics: Identify strengths and areas for improvement with advanced analytics.

• Extensive practice: Engage with hundreds of practice questions and performance-based activities.

If you're interested in a career in audiovisual technology—or already working in it—the CTS Prep is your launchpad. CTS stands for Certified Technology Specialist, a globally recognized certification for AV pros. This course helps you build the knowledge and confidence you need to pass the exam and stand out in the field.

It’s designed to be beginner-friendly, self-paced, and full of real-world AV concepts you’ll actually use. Whether you’re just getting started or ready to level up, this is the prep that sets you apart.

Here’s what you’ll get from this course:

• A step-by-step guide through essential AV topics like sound, light, control systems, and networking
• Math skills tailored specifically to AV needs (yes, it makes sense here!)
• Hands-on learning about how AV projects are designed, installed, and supported
• Practice questions to help you get exam-ready with confidence
• A strong foundation to earn your CTS Certification, a key industry credential 
• Flexibility to learn on your own schedule with online, self-paced modules
   

Whether you're aiming to become a technician, designer, or project manager, this is the AV knowledge base you need.