Why ServiceNow and the Need

​The ServiceNow System of Action lets you replace unstructured work patterns of the past with intelligent workflows of the future. Every employee, customer, and machine in the enterprise or related to it can make requests on a single cloud platform. All the departments working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real‑time insights, and drive to action. This will help the employees perform better, and the service levels will eventually improve. ServiceNow will help you Work at Lightspeed — making your work process easier and faster.

ServiceNow provides cloud services for the entire enterprise. Let us take a look at a few of the reasons which show why ServiceNow can be so integral to an enterprise.

 

IT:​

ServiceNow can help increase agility and lower costs by consolidating legacy tools into a modern, easy‑to‑use service management solution in the cloud.

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Security Options:​

Security can collaborate with IT to resolve real threats faster. To do this it uses a structured response engine to prioritize and resolve incidents based on service impact.

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HR :​

HR can consumerize the employee service experience with self‑service portals and get the insights they need to continually improve service delivery.

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Building Business Apps:​

ServiceNow helps any department to quickly build business applications and automate processes — with reusable components that help accelerate innovation.

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Now Platform:​

The Now Platform delivers a System of Action for the enterprise. Using a single data model, it’s easy to create contextual workflows and automate any business process. Anyone, from the business user to the professional developer, can easily build applications at light speed. Any application user on the Now Platform can make requests through service catalogs, find information in common knowledge bases, and be notified about the actions and news they care about the most. Departments, work groups, and even devices can assign, prioritize, collaborate, get down to root cause issues, and intelligently orchestrate actions. Now, your business moves faster.